Omar Elaktash

Hi, I'm Omar, and I was raised and born in Cairo, Egypt. Currently, I'm working as an IT Applications Intern with the Applications team. My experience here has been fantastic, with everyone being friendly and supportive. My placement is going well, and I'm learning new skills daily, which is very fulfilling. Being part of this dynamic and supportive team has enriched my experience. I'm excited about the remainder of my time here and the opportunities for personal and professional growth.

What attracted you to TIP Group?

My passion for tech and innovation made the internship at TIP, an industry leader, a perfect fit for me. Positive employee reviews about the collaborative environment further piqued my interest. Learning that I'd work on impactful projects during my interview sealed the deal for my placement year at TIP.

Describe your experience at TIP in three words:

Inspiring, worthwhile and eye-opening.

What does a typical day for you involve?

A typical day for me as a TIP (IT Applications Intern) in the UK involves a lot of multitasking. I'm usually working on several projects simultaneously, which has helped me become adept at prioritizing tasks, managing my time efficiently, and communicating effectively with my team and other departments. I also spend a significant portion of my day troubleshooting technical issues, which has sharpened my problem-solving and critical-thinking skills. Collaborating closely with my IT team and colleagues from different departments has been essential in developing my teamwork and collaboration skills. It's a fast-paced environment, so I'm constantly learning and adapting to stay current with industry trends. And of course, I make sure to take short breaks to recharge.

What have you learned/developed since the start of your internship?

Since beginning my internship at TIP Group, I've honed my technical skills by working with various software. Additionally, I've developed crucial project management skills like task prioritisation and time management by handling multiple projects concurrently. My problem-solving abilities have also been enhanced through regular troubleshooting exercises. Overall, the internship has been instrumental in sharpening both my technical and soft skills.

What is your favourite thing about working for TIP?

My favourite aspect of working at TIP Group would undoubtedly be the supportive and motivating work environment. It's a place where innovation is encouraged, and the focus on creating impactful projects keeps me engaged. The company's commitment to employee development, demonstrated by various training opportunities, makes it an ideal setting for both personal and professional growth. Overall, the experience is challenging yet rewarding, which aligns perfectly with my career aspirations. 

What is your favorite random fact?
A turtle can go around the earth in 836 days

What is your favorite snack?
Mango Ice-cream

What is your favorite movie/Tv show?
Tick, Tick... Boom! / Only murders in the building

What is on your bucket list?
Travel to Japan

What is your most treasured possession?

My shoes

 

About the Role

The Role:

  • Key Liaison: Serve as the primary contact between customers and technical support teams across Europe, utilizing Salesforce and ServiceNow for effective customer management. Build and nurture relationships with stakeholders through Microsoft 365 tools.

  • Project Collaboration: Engage closely with project and development teams for release management and strategic initiatives. Utilize PPM Express for tracking project timelines and PowerApps for app development. Collaborate with fellow interns on Power Automate-assisted short-term projects.

  • Operational Management: Oversee the IT budget and process purchase orders through ServiceNow, while managing software requirements in PowerApps. Keep a detailed, up-to-date record of licenses and contracts.

  • Team & Volunteering: Be an active part of a cross-functional team, leveraging Microsoft 365 for collaborative work. Optionally, use Power Automate to streamline planning and execution in the volunteering committee for quarterly events.

 

Skills and Competencies: 

  • Educational Background: Studying an undergraduate degree in Computer Science or a related course, currently in your second year. Opportunity for an exciting and challenging placement in a multinational, growing company.

  • Communication Skills: High standard of both verbal and written communication. Enthusiastic about building on your IT and Business skills.

  • Innovation & Learning: Willingness to bring forward new ideas with an enthusiasm to learn. Eager to join an energetic team that values creativity.

  • Project Management: Demonstrated ability to prioritize and work on multiple projects simultaneously. Shows commitment and ownership in tasks.

  • Technical Skills: Good standard of troubleshooting skills with a focus on hardware support and Windows Desktop Operating Systems. Knowledgeable in Microsoft® Office packages.

  • Teamwork & Independence: A team player with high-quality interpersonal skills who is also confident working independently.

  • Professional Attributes: A strong work ethic and temperament. Customer and goal-oriented, self-motivated.

 

Top tips for applying for the role:

  • Education & Skills

    • Right Course: Be in the second year of a Computer Science or related degree.

    • Technical Proficiency: Focus on Salesforce, ServiceNow, and Microsoft 365 among others.

    • Communication: Sharpen both verbal and written skills.

  • Professional Traits

    • Teamwork: Show you can work well in a team environment.

    • Initiative: Be prepared to discuss your willingness to bring new ideas.

    • Independence: Highlight examples of self-motivation and independent work.

    • Professionalism: Exhibit a strong work ethic and customer focus.

  • Application Process

    • Tailor Resume: Highlight relevant coursework and skills.

    • Real-World Examples: Prepare to discuss real-world experiences in technical and team settings.

    • Ask Questions: Use the interview to showcase enthusiasm and to ensure a good fit

 

APPLICATIONS FOR THIS INTERNSHIP ARE NOW CLOSED.