Maintenance & repair

If you would like TIP to manage the scheduled maintenance and compliance of your non-TIP trailers or trucks for a pre-agreed fixed monthly charge, you can arrange a FleetCare agreement with us.

The agreement can be for all or part of your non-TIP fleet, can be for a fixed term to suit your needs and you can decide on what is included and excluded and even where any maintenance is completed and by whom.

Typically a FleetCare agreement means that we will arrange for periodic service inspections and maintenance to be completed, including any repair work required to be done, and we will manage MOT / annual test events in conjunction with yourselves. The agreement can include the management of your tyres, maintenance of ancillary items, such as tail lifts and lifting decks, or other specialist equipment.

FleetCare agreements typically includes full roadside assistance too and complete management of compliance documentation, usually via our FleetRadar™ portal.

Maintenance and repairs can be done at any TIP branch (see 'Our locations'), at one of our authorised service partners’ workshops or via one of our many fully equipped mobile service units at a location of your choice.

With a FleetCare agreement, we will proactively manage the scheduled maintenance and annual test requirements for your trailers to ensure ‘downtime’ is kept to a minimum and your fleet stays ‘compliant’, whilst significantly reducing your administration burden and allowing you to plan the budgeting of your maintenance spend more effectively.

FleetCare agreements typically include full roadside assistance too and complete management of compliance documentation, usually via our FleetRadar™ portal.

Servicing – inspection, maintenance and replacement of worn parts, including brakes, axles, suspension, electrical components and bodywork. Rectifying damage can also be addressed at the same time of course, although this is not included in the FleetCare fixed monthly charge, and is charged separately. All scheduled maintenance will usually be carried out during normal working hours, Monday to Friday between 08.00 - 18.00 hours, although alternative hours may be agreed.

Ancillary servicing – tail lifts, lifting decks, refrigeration units and other items. Where possible, this will be completed at the same time as servicing of the trailer or truck itself.

MOT / annual test - we will remind you in advance of a trailer or truck becoming due for its annual check and arrange for it to be carried out before it is due. We will inspect the asset, replace any parts deemed necessary as a result of wear and tear and, subject to agreement, due to damage, and then present it for test.

Tyre management – we will replace the tyres that need to be renewed as a result of wear and tear, in order to ensure that the trailer can be used safely and legally. As part of the agreement, you can choose whether re-tread tyres can be utilised or whether only brand new ones should be used.

Roadside assistance -  wherever you are, you would be covered by TIP’s 24/7/365 roadside assistance service. Drivers would have a single telephone number to call, with call operators able to receive calls in multiple languages. We will utilise the most appropriate authorised service provider and provide the you with an estimated arrival time to incident location within 30 minutes of receiving the incident call; we will endeavour to attend the incident within 60-90 minutes.

What type of maintenance do you provide? We provide maintenance services for trailers and trucks that range from regular service inspections and maintenance to damage repairs and annual test preparation and presentation services.

Where is the maintenance done? TIP has a network of branches (see ‘Our locations’) covering the UK and Ireland and a supporting network of authorised service partners that cover the areas in between. Both have well-equipped workshops with modern facilities and fully trained workshop technicians. To supplement this, TIP has around 150 mobile service units across the UK and Ireland, again with fully trained technicians, who can perform maintenance and repairs on your site or other location of your choice.

If I hire trailers or trucks from TIP, will we be notified in advance of any servicing requirements? Yes, TIP will provide you with advanced notice to enable you to effectively plan for a trailer or truck requiring its regular servicing or its annual test. We will work with you to ensure any maintenance events suit the needs of your operation, minimise any ‘downtime’ and ensure you stay ‘compliant’.

How are TIP’s maintenance services priced? In a word, competitively! The sheer scale at which we purchase replacement parts, for example, ensures we get lowest cost pricing from our suppliers, which is reflected in our pricing. For TIP hired assets, maintenance services are included in the rate as standard, whilst for non-TIP owned assets, they can be charged on a ‘pay-as-you-go’ basis (our PayGo option) or by way of a fixed monthly charge (our FleetCare option).

Do you provide tyre management? Yes, we provide a range of tyre services to help ensure your tyres remain safe and legal. We inspect tyres, re-pressurise them if needed and replace worn or damaged tyres. We have a European wide purchasing agreement with a major tyre manufacturer to help ensure we can offer competitively priced tyres.

 

Short term rental

If you are looking to hire trailers or trucks for a period of less than one year, you can choose our Short Term Rental product and select assets to suit your needs from our fleet of thousands.

Roadside assistance

TIP offers an extensive breakdown recovery service throughout the UK and Ireland and beyond. Our dedicated and certified technicians are able to deliver roadside assistance to get you back on the road as soon as possible and the service is available 365/24/7.

Long term leasing

If you are looking to hire trailers or trucks for 12 months or more, then our range of flexible finance and Long Term Lease products could be for you.