Ben Hamilton

I am Ben, the IT End User Compute and Change Enablement Intern. I am the “Go-to" IT contact for End-Users throughout the UK and Europe, providing crucial end-user support. Originally, I am from Belfast, Northern Ireland, however, I currently live in Liverpool. My placement is going well; since starting, I have earned an IT award for my role in an acquisition, as well as passed the ITIL Foundation Certificate in IT Service Management through TIP.

What attracted you to TIP Group?

The job specification perfectly matched my experience and based off the reviews of the company, TIP’s culture was a perfect fit too.  I also liked that it meant I could contribute to an exciting, growing industry whilst having a flexible hybrid working environment that suited both me and the company.

Describe your experience at TIP in three words:

Eye-opening, collaborative and rewarding.

What projects have you been working on whilst on your placement?

On daily basis, I resolve tickets (issues raised by users) regarding software or hardware issues they encounter in the day. I also work with two teams, EUC (End User Compute) and ServiceNow Fulfillers. The EUC team handles general IT queries and hardware supply, while the ServiceNow Fulfillers handle all things ServiceNow and make sure the platform is running correctly and that the necessary items are accessible by the users that need them.

Throughout my internship, I have been working on multiple projects. One of my main projects was preparation for and on-site assistance with an acquisition. I had to make sure that the new users all had correct equipment to smoothly transition into their new TIP role.

What have you learnt / developed since the start of your internship?

I have learnt to communicate far more effectively than before through the many projects and tasks that I have worked on alongside colleagues both within TIP and our external contacts. I have gained invaluable experience with both hardware and software thanks to the very technically skilled team here at TIP who I have worked closely with and have parted their wisdom to help make my job more efficient.

What is your favorite random fact?

Australia is wider than the moon.

What is your favorite snack?

Space Raiders pickled onion.

What is your favourite movie?

The Grand Budapest Hotel.

 

About the Role

Role overview:

Assist the End User Compute team and provide general support to end users. An opportunity to gain exposure to many aspects of each area working with many applications that will allow to demonstrate and challenge IT knowledge. 

 

Some of the responsibilities:

  • Being the IT contact for end-users throughout the UK and Europe; first point of contact in escalating incidents/tasks for the Service Desk
  • Management of IT Service Desk support queue
  • Responsibility in managing your own stock room and storage unit
  • Assist the different IT sectors on business-critical projects
  • Work alongside the Operations, Marketing & Network Interns on varied projects
  • Opportunities to travel across the UK and Europe to assist with end-user support
  • Assist in the implementation of new IT platforms for the business
  • Liaising with third party companies for additional support and products
  • Taking responsibility of impactful projects

 

What’s required:

  • Studying a degree in Computer Science or any other related course
  • Currently enrolled in the second year of the course
  • High standard of verbal and written communication
  • Willingness to bring forward new ideas and an enthusiasm to learn
  • Show commitment and ownership
  • Ability to prioritise and work on multiple projects at any one time
  • Good standard of troubleshooting skills
  • A team player with high quality interpersonal skills
  • A good work ethic and temperament
  • Customer and goal orientated
  • Self-motivated
  • Confident when working as part of a team or individually
  • Knowledge of Microsoft® Office packages
  • Technical ability for hardware support and Windows Desktop Operating Systems

 

Applications for this internship are now CLOSED; recruitment for 2024-2025 will commence in October 2023.